Effective date: August 24, 2026
Where this applies. XTao Inc. sells as a third-party seller on the Amazon marketplace. Orders are placed, paid for, and returned through Amazon, and Amazon’s own policies govern every order. This page describes the part XTao Inc. is responsible for and how to reach us. It does not replace or override anything in Amazon’s terms; where the two differ, Amazon’s policy applies. xtao.us is our company and brand site and does not take orders.
HOW YOUR ORDER IS SHIPPED
We hold our own inventory in Salem, New Hampshire. When an order comes through Amazon, we pick it, inspect the item, pack it, and hand it to the carrier from that facility. Nothing is drop-shipped from a third party sight unseen.
HANDLING TIME
Our handling time — the part we control — is one to two business days from the time Amazon releases the order to us. Orders that arrive on weekends or U.S. public holidays begin processing on the next business day. Where an item is fulfilled by Amazon rather than by us, Amazon picks and dispatches it from its own fulfilment centre and its stated handling time applies instead.
DELIVERY SPEED AND COST
Delivery options, delivery estimates, and shipping charges are set and displayed by Amazon at checkout, and they vary by item, by destination, and by whether you have Prime. The estimate shown on the Amazon product page and in your order confirmation is the one that applies to your order. We do not set those prices or dates and we do not publish a separate shipping tariff here, because a second set of numbers would only conflict with what Amazon shows you.
WHERE WE SHIP
We ship within the United States, including to APO, FPO and DPO addresses where Amazon offers that option for the item. Any international availability is determined by the shipping settings on the individual Amazon listing.
CARRIERS
We dispatch through USPS and UPS, or through Amazon’s own shipping services where the order is bought with Amazon-purchased postage. The carrier for your parcel is shown in the tracking information in your Amazon account.
TRACKING
Tracking appears in Your Orders in your Amazon account as soon as the parcel is handed to the carrier, and Amazon emails it to you. A tracking number can take up to 24 hours to show its first carrier scan. If tracking has not moved for several business days, message us through Amazon and we will open a trace with the carrier.
ADDRESS CHANGES
The delivery address comes from your Amazon account and can be changed in Your Orders until the order enters shipping. Once we have dispatched the parcel the address is fixed with the carrier and cannot be changed by us.
LATE, LOST OR DAMAGED PARCELS
If a parcel is marked delivered but you cannot find it, check with neighbours and your building office first, then contact us through Amazon. If a parcel arrives damaged, send us photographs of the outer box and the item. We resolve these under Amazon’s policies, which for eligible orders also give you the protection of the Amazon A-to-z Guarantee.
TAXES AND DUTIES
Sales tax is calculated and collected by Amazon at checkout where it applies. For any order shipped outside the United States, Amazon shows any import fees at checkout.
CONTACT US
For anything about an existing order, the fastest route is the message system in your Amazon account, because it keeps the order details attached to your enquiry and is the channel Amazon expects sellers to answer on. You can also write to us directly.
XTao Inc.
13 Garabedian Dr. Unit C
Salem, NH 03079, United States
Email: cs@xtao.us
We answer Monday to Friday, 9:00–17:00 Eastern Time, within one business day.