Effective date: August 24, 2026
Where this applies. XTao Inc. sells as a third-party seller on the Amazon marketplace. Orders are placed, paid for, and returned through Amazon, and Amazon’s own policies govern every order. This page describes the part XTao Inc. is responsible for and how to reach us. It does not replace or override anything in Amazon’s terms; where the two differ, Amazon’s policy applies. xtao.us is our company and brand site and does not take orders.
HOW TO RETURN AN ITEM
Returns are handled through Amazon, not through this website. Open Your Orders in your Amazon account, choose the order, and select Return or replace items. Amazon issues the return authorisation and the return label, and tells you where to send the parcel. Please start the return there rather than sending anything back unannounced — a parcel that arrives without an Amazon return authorisation takes considerably longer to match to an order.
RETURN WINDOW AND ELIGIBILITY
The return window, the eligibility rules, and who pays the return postage are set by Amazon’s return policy for the category the item belongs to, and are shown to you on the return screen before you confirm. Most clothing and accessory items sold on Amazon carry a 30-day window, but the figure that applies to your order is the one Amazon displays. We do not publish different numbers here, because a second set of rules would only conflict with the ones you will actually be held to.
CONDITION WE ASK FOR
So that a return can be accepted, please send apparel and accessories back unworn, unwashed and unaltered, free of make-up, deodorant, perfume, smoke and pet hair, with the original tags and any hygiene liner still attached, in the original packaging. We inspect every return on arrival. Amazon may reduce a refund for an item returned in a condition materially worse than it was sent.
WHEN YOU GET YOUR MONEY BACK
Once your return reaches us we inspect it and process it within one business day. Amazon then issues the refund to your original payment method and emails you to confirm; how long it takes to appear depends on your bank or card issuer. For many returns Amazon issues the refund as soon as the carrier scans the parcel, before it even reaches us.
EXCHANGES
Where Amazon offers replace as an option on the return screen, that is the quickest route to a different size or colour. If the replacement is not offered, return the original for a refund and place a new order for the item you want.
FAULTY, DAMAGED OR INCORRECT ITEMS
If an item arrives faulty, damaged, or is not what you ordered, start the return in your Amazon account and select the matching reason — that route makes the return postage free to you. Message us at the same time with photographs of the problem and we will get a replacement or refund moving straight away. Eligible orders are also covered by the Amazon A-to-z Guarantee.
CANCELLING AN ORDER
You can cancel through Your Orders in your Amazon account until the order enters shipping. After that, please use the return process above.
OUR PART IN THIS
What we commit to, on every return: we inspect and process it within one business day of arrival, we do not delay or contest a return that meets Amazon’s conditions, and we answer any message about a return within one business day.
CONTACT US
For anything about an existing order, the fastest route is the message system in your Amazon account, because it keeps the order details attached to your enquiry and is the channel Amazon expects sellers to answer on. You can also write to us directly.
XTao Inc.
13 Garabedian Dr. Unit C
Salem, NH 03079, United States
Email: cs@xtao.us
We answer Monday to Friday, 9:00–17:00 Eastern Time, within one business day.